Building Trust Through Communication: How It Makes All the Difference at Our CNC Machine Shop
Customer service isn’t just a department at our CNC machine shop; it’s a mindset that’s ingrained in every one of our processes. At KCSP Machine, our commitment to exceptional service starts long before we machine the first part, and continues well after a job is done. From quoting and production to delivery and follow-up, we prioritize open, honest, and proactive communication to ensure every customer feels confident and supported.
The lessons we’ve learned over decades in business have shaped the way we approach customer service at KCSP Machine. Today, we’re not only confident about the advanced precision machining services we offer; we’re capable communicators every step of the way.
A Customer-First Mentality from Day One
One of our most enduring customer service stories comes from our previous owner, Steve Leighter. He once received a call from a new geotechnical customer who placed two orders. Due to an internal mix-up, our team shipped out the second order before the first—something that could have caused major problems for our customer’s workflow.
Instead of giving excuses, Steve sprang into action. Over a single weekend, he remade the original parts, loaded them into his own truck, and personally drove them three and a half hours across state lines. He showed up at their shop at exactly 7:00 AM on Monday morning, just in time for their team to begin their workday. That customer still works with us today, and this story remains a cornerstone of what we believe at KCSP Machine: do what it takes to deliver on your promises.
Customer Service in the New Era of KCSP Machine
When people ask our CEO, Brandon Worrell, how he ended up running a CNC machine shop, he always circles back to one thing: family. Growing up in Wichita, Kansas, Brandon would visit his dad at his workplace, Chance Rides, a well-known amusement park ride manufacturer. He remembers the excitement of seeing rides being built, but more importantly, he remembers his father’s stories. A common theme of these stories? Most of them were about doing whatever it took to get customers what they needed, no matter what.
Chance Rides customer service philosophy
Communication, the Backbone of Our CNC Machining Services
At KCSP Machine, we know that clear, proactive communication sets us apart from the rest. We prioritize:
Quick quotes: We make sure our estimates arrive promptly and are clear, consistent, and easy to understand.
Fast responses: Even if we don’t have a complete answer right away, we let you know we’re on it.
Proactive updates: We won’t leave you in the dark. If a delivery date is tight, we’ll reach out in advance and offer realistic solutions.
Our goal is to make every interaction seamless. No wild goose chases, no confusion, and certainly no surprises!
We Make It Easy to Collaborate with Our Kansas City Machine Shop
Our team takes pride in being approachable, responsive, and easy to work with. That means:
Anticipating customer needs
Teeing up paperwork, processes, or data collection to reduce friction
Standing by our quality
If something doesn’t meet expectations, we take accountability and fix it. We guarantee top-tier precision machined parts, and we’ll never ship something we wouldn’t be proud to put our name on.
More Than a Job Shop: Let KCSP Be Your Trusted Partner
At KCSP Machine, we don’t make promises we can’t keep. We don’t pad lead times to win business, and we certainly don’t disappear once an order is placed. Instead, we commit to realistic delivery timelines and communicate openly throughout the process.
Because at the end of the day, we’re not just making parts; we’re building trust. Whether you require a single prototype or high-volume machined components, the team at our CNC machine shop is ready to deliver with craftsmanship, care, and communication.
Request a quote from KCSP Machine, and we’ll show you how we go the extra mile.